🚀 Why BrightAnalytics?

BrightAnalytics is an ambitious, international scale-up that helps companies make their financial insights faster, better, and more visual. While our HQ is located in Roeselare (Belgium), our five international sales hubs in Rotterdam, Oslo, Stockholm, Copenhagen, and Paris fuel our ambition to become the European market leader.

Are you customer-oriented, analytical, and ready to make an impact at an international fintech company? As a French-speaking Business Consultant Customer Success, you step in the moment the contract is signed to ensure a flying start. For our clients, you are the face of BrightAnalytics: their trusted sparring partner and their guide to success.

💡 What are your responsibilities as a Business Consultant?

• Providing high-quality onboarding to our national and international clients:

  • Share your BrightAnalytics expertise with the client and provide the necessary training and support.

  • Act as a trusted advisor; you propose the most suitable solutions and take their reporting to the next level.

  • Contribute to the design and optimization of the onboarding process (including training materials).

• Driving tool adoption among clients:

  • Build strong client relationships and ensure the overall satisfaction of your client portfolio.

  • Proactively contact clients to better understand and fulfill their needs and expectations.

  • Provide reactive support, striving to assist clients as quickly as possible with questions regarding the structure of their financial reporting.

• Acting as the bridge to Business Analysts (Technical Aspect):

  • Stay hands-on 'in the field' by actively participating in the setup of financial and operational reporting environments for clients.

  • Establish connections with accounting software and monitor the daily transfer of data.

  • Translate client needs into new product features and communicate these effectively to the IT team.

💼 What is your added value within the Customer Success team?

• A Master’s degree in an economic or financial field.

• A keen interest in the world of Fintech: including Finance, data, SQL, and queries.

• Solid foundational knowledge of accounting: concepts like balance sheets and P&L statements are second nature to you.

• Excellent communication skills in English and French (C2 level), both verbal and written, with the ability to operate at a professional/near-native level in both.

• Eager to explore new technologies and continuously learn? Sign me up! Since you’ll be working with a software product that is constantly evolving, your learning journey never ends.

• Strong interpersonal skills; you can easily adapt your communication style to your audience. You will be in daily contact with CEOs, CFOs, and financial partners; your soft skills truly make the difference.

• Equipped with an analytical mind, a healthy dose of common sense, and a creative spark to get the job done.

• You thrive on complex challenges, enjoy collaborating with colleagues, and take pride in going the extra mile.

✨ What benefits does this fintech scale-up offer?

• A key role in one of the fastest-growing fintech companies in Belgium

• An international, financially healthy scale-up with high ambitions

• An open and entrepreneurial culture where personal initiative is valued

• Being part of a team that highly prizes entrepreneurship

• On-the-job coaching and weekly training to develop unique skills

• No less than 20 statutory + 12 extra vacation days

• Flexible working hours: start between 7:30 and 9:30 AM and finish between 4:30 and 6:30 PM.

• Company car

• Meal vouchers of €8 per working day

• Eco-vouchers

• Hospitalization insurance

• Alan Health Benefits (your comprehensive supplementary health insurance)

• Friday after-work drinks, legendary team-building events, and an annual weekend trip with the entire BrightAnalytics team

Do you want to make an impact in an environment where strategy, innovation, and technology converge? This is your chance to help build the future of fintech. Apply today!